Two locations, same policies

Please read carefully prior to booking an appointment

Appointments—

everything you need to know..

24/48 HOUR CANCELLATION NOTICE:

SERVICING 45 MINUTES OR LESS— We ask that you reschedule and/or cancel 24 hours prior to your appointment time otherwise you will be charged 100% of the cost for your service/s booked.

  • You will receive an automated email reminder 48 hours prior to your service time to cancel/reschedule your appointment.

  • You will also receive an automated text reminder 24 hours prior to your service time— this is when you must cancel — at this point, our booking system will not allow you to cancel/reschedule without assistance from one of our team members therefore you must contact us directly via TEXT stating your name and appointment time to request your appointment be cancelled.

Example of our most popular services that apply (45 mins or less):

  • First Timer

  • First Timer Quickie

  • Brow Wax

  • Brow Wax + Tint

  • Lash Tint

  • Permanent Jewelry options

SERVICING 60 MINUTES OR MORE— We ask that you reschedule and/or cancel AT LEAST 48 hours prior to your appointment time.

  • You will receive an automated email reminder 48 hours prior to your service time— this is when you must cancel to avoid any charges.

  • Cancellations between 24 to 48 hours notice will be charged 50% of the booking cost if that time slot does not fill.

  • Appointments cancelled after 24 hours that do not fill will be charged 100% of the cost for your service/s booked.

Examples of our most popular services that apply (60 mins or more):

  • Tinted Lash Lift

  • Brow + Lash Bundle

  • Permanent Jewelry options

  • Lash Extension services

LAST MINUTE CANCELLATIONS:

Please TEXT the designated shop phone for the location in which you need to cancel immediately.

If you must cancel your appointment outside of our policies’ timeframe, we will try our best to fill your appointment time slot however if we are unable to do so, policy charges will apply.

BOOKING + RESCHEDULING:

All appointments must be booked online.

If you need to cancel or reschedule an appointment, you may do so through the link at the bottom of your confirmation email.

Our site 100% live therefore we do not have a cancellation list. If you are having trouble booking/rescheduling, please refresh our page for daily cancellations to see our most updated availability!

TARDINESS:

We always aim to provide you with a quality service therefore we are simply asking that you arrive PROMPT to your scheduled appointment time. If you do not arrive on time to your service, you will be marked as a ‘no-show’ and charged 100% of your service cost— but don’t freak out— think of it as a contactless checkout allowing us an appropriate amount of in between clients to sanitize for our next guest.

Please note: If you are late, it is not guaranteed that we will still be able to accommodate you however if we feel that there is enough time in our schedule to do so, we will always try our best to make it work!

COMMUNICATIONS:

Due to the high traffic of communications as well as numerous platforms of contact, in order to maintain the best customer service, we ask that all communications regarding your appointment/s are made via TEXT to ensure a faster response/resolution.

As of January 2023, we will only respond to appointment changes made via TEXT to the appropriate location:

WEST CHESTER (717) - 327 - 8425

PHILLY (717) - 892 - 9710

Revisions/cancellations attempted to be made via EMAIL or INSTAGRAM will NO LONGER BE ACCEPTED.

Missed calls will not be responded to without leaving a voicemail. Our voicemail inbox is checked periodically throughout the day during regular business hours.

Email is reserved for event coordination, private bookings, retail/wholesale inquiries, and job opportunities ONLY.

PAYMENTS:

We accept all major credit cards, Apple Pay, and cash however we do not accept bills larger than $50 and change may be limited for security purposes.

You must have a card on file to reserve an appointment. We do not have access to this card unless you do not show up for your appointment.

If you do not show up to your appointment and your card is declined, we will no longer accepts future appointments until your outstanding balance is paid. Invoices will be sent to customers who’s cards are declined.

PARKING:

West Chester— street parking or nearby parking garages. (3 available)

Philadelphia— street parking only, no garages or lots are in close proximity (Fishtown lots available)

Health is wealth—

MASK ARE MANDATORY:

In order to avoid sick days, we’re still masking because unlike other professions, we are inches away from your face! We never want to be the reason for cancelling/ rescheduling on our customers and our team does not get paid time off/subsidized income when we have to call out sick therefore have to steer clear of any and all germs! Please come prepared to your session with a mask. Masks will not be provided for you. In order to receive a service, they are mandatory during your session to ensure the safety of our team and clientele.

EXPOSURE TO ILLNESS:

If you are exposed to COVID-19, other illnesses, or just simply feeling under the weather but have an upcoming appointment.. be sure to let us know IMMEDIATELY so we have as much time as possible to fill your appointment time slot.

Unpredictable—

SNOW DAY PROTOCOL:

We are not responsible to reschedule your appointments if they are affected by the weather. If you see snow in the forecast, we prefer you hold off on cancelling in hopes that it’s inaccurate however we advise you to be proactive and book a back up appointment. If we are unable to open due snow, we will be sure to inform you via text prior to our hours of operation.

If you’d like to cancel anyways, please be sure to do so within our 24 hour window!


By clicking any of the booking links below, you agree to all terms, conditions, and cancellation policies :