Frequently asked questions:

How long should I wait to grow my eyebrows out before getting them waxed?

Drop your tweezers and put your hands where we can see them! If you have to ask yourself this question, it's probably time..

In order to see the best results for your first session, we ask that you refrain from any and all tweezing for at least 4 to 6 weeks prior to your first appointment with us! It took Tara 9 MONTHS (without a growth serum) to get her eyebrows to grow back (and you can still see her old shape) so yessss, it’s completely normal NOT to see immediate results— good things take time, right?

Don’t want to wait that long? That’s fine— just know, results after your first session without substantial regrowth may not “wow” you BUT with the proper brow mapping (measured guidelines for your desired end goal shape), we’ll work together to grow them out to a proportionate, symmetrical shape over time. We ask that you refrain from tweezing in between appointments until we’re able to solidify your desired shape.

Spray tans are NOT recommended prior to your waxing appointment. Waxing after a spray tan will result in lines of demarcation, discoloration, and removal of tanned area.

What is brow mapping?

Everyone’s style preferences vary; however there are guided points located on your face to show where your brows should be starting, arching, and ending. This measuring process is used to create symmetry and establish the most flattering, proportionate shape for your facial features!

My brows are patchy but they weren’t always like this.. WHY?

Any type of friction to your brows, even aggressive washing or side sleeping, can be extremely damaging to the hairs. Patchiness within the brow shape can be caused by products such as pencils, pomades, or the latest trend.. wax. Yes, we remove your hair with wax so stop putting it on the hairs you want to keep!

When servicing sparse haired clients, we’ve noticed a pattern in products that can cause patchiness throughout the brows. This is not a legally proven fact, just an obvious observation Tara noticed over the last decade in the brow industry. Clients who used to use Dipbrow + Brow Defining Pencil can confirm the correlation once they stopped and we highly recommend and hope you do too!

We only recommend filling in sparse areas with powder/eyeshadow or a light hold brow mousse and we carry both in store!

New trending makeup such as felt tip pigmented pens have not been seen to promote patchiness so if you want the look of tiny hair strokes, this would be a good option for you as well however we do not carry a product like this in store.

Something to be mindful about— repeated tugging and friction can cause trauma and inflammation to the hair follicle which will eventually thin and slow down the hair growth resulting in little to no regrowth if enough damage is done over a long period of time.

Don’t feel like the answer above applied to you but you recently noticed dramatic hair loss?

Ask your doctor about :

Hypothyroidism and Hyperthyroidism— can cause thinning of the brows, especially towards the end. With successful treatment, regrowth may occur though it will take several months but is not guaranteed.

Hormone levels— especially if you just had a baby! Give it time.. your hair might just be starting a new growth cycle!

Alopecia— common cause of sudden hair loss which often occurs when the immune system attacks hair follicles, and may be brought on by severe stress.

Trichotillomania— someone who cannot resist the urge to pull out their own hair.. yes, it’s a real diagnosis and you’re not alone!

I want faster results.. do you recommend a growth serum?

Eager to get your brows full again? Growth enhancement serums are the way to go— unlike brow serums, lash serums can be applied to both the lashes AND brow hairs.. and we love a good deal so why not get a 2-for-1 special! We currently carry Babe Lash in store and as long as you are adamant about applying the serum DAILY (we suggest you put it next to your toothbrush so you never forget) and you should see results within the first 6 weeks!

Don’t care for Babe Lash like we do? Check out other growth serums like Rodan & Fields Lash Boost or Grande Lash!

Something to be mindful about— growth serums are not guaranteed to work for everyone. Waxing, tweezing, or threading hair repeatedly can cause trauma and inflammation to the hair follicle which will thin and slow down the hair growth resulting in little to no regrowth over a long period of time.

What’s the difference between waxing and threading?

If you're someone who thinks you need to be threaded because “it lasts longer" or “wax breaks you out".. you're getting your brows done at the wrong place! Waxing and threading are both depilatories— the removal of unwanted hair by the follicle. If you are unsure about waxing due to previous experiences, feel free to pop in for a complimentary test strip to see how your skin reacts.. no appointment needed!

I always break out from waxing.. what could be the cause of this?

Double dipping is a HUGE no no when it comes to waxing. Other salons may be using the same wax stick throughout your service (along with others) creating bacteria to grow at a faster rate due to high temperatures. Contaminating a wax pot with others’ bacteria causes a majority of breakouts post wax which is why our salon always uses a fresh stick EVERY SINGLE DIP!

Sometimes breakouts can be caused by wax remover since it’s oil based. Everyone’s allergies and skin sensitivity is so different— if this does happen to you after waxing with us, be sure to make your Arch Expert aware at the start of your service so we can start eliminating products in our waxing regime to hopefully find the cause of what’s triggering your post wax breakouts.

Things to be mindful of to help prevent post wax breakouts— be sure that you are coming in for your appointment with clean skin, try not to sweat or take a super hot steamy shower. Wash your face before bed with cool water and your daily cleanser and simplify your nighttime skincare routine by refraining from heavy night time creams, lotions, and oils for the night!

What if I'm using a retinol in my skincare routine?

No worries— our 98% natural wax is delicate enough to allow us to wax even the most sensitive skin types with the appropriate amount of pressure set at the right temperature. We highly recommend NOT using any products (oral or topical) that promote cellular turnover at least THREE days (FIVE preferred) prior to coming in however feel free to stop in for a patch test to ease your mind!

If you are using any type of retinoid, benzoyl peroxide, oral or topical acne treatments, be sure to let your Arch Expert know prior to your service!

How long does a brow/lash tint last?

Our vegetable based dye can last anywhere from 2-6 weeks. The lighter the brow hair, the longer it lasts. Color will remain on the skin for 1 to 3 days after your tint. The color of the tinted hairs will slowly fade over time. The longevity of the brow tint can be jeopardized by swimming, sweating, excessive sun exposure, aggressive washing, overactive sebaceous glands, and oil based skincare products.

Spray tans are NOT recommended 24 hours before or after your tinting service otherwise it may alter your tint color.

How long do I have to wait to wash my face after my tinting services?

Whenever you want! Just remember to wash gently and steer clear of any oil based products so you don’t progress the fading of color.

What’s a Lash Lift?

If you’re looking to enhance the curl and color of your natural lashes, you’d love this service! Depending on your length and desired amount of curl, the 'perm-like' solution redirects, lifts, and curls the hairs making your lashes appear darker, fuller, and longer for up to 8 weeks!

What’s Brow Lamination?

If you’ve ever had a perm, relaxer, or lash lift.. then you already know more than you probably think! This treatment will manipulate your brows and help cover patchiness by softening and straightening the hairs. By laminating the brows, you’ll be able to redirect those unruly, curly, or just down right stubborn hairs to create a fuller, tamed look for 4 to 6 weeks with the proper before and aftercare

Things to be mindful of —

You cannot get your brows wet for AT LEAST 24 hours after your service.

Your brows will become 2D (slicked flat to your face) until your lamination starts to fade.

You cannot receive this service if you’re using skin thinning oral/topical regimens, pregnant/ breastfeeding, have had Microblading/cosmetic tattooing within the last year, or have any forms of dermatitis.

Your brows will need to be reset back into your desired place with a mascara wand every time you get them wet.

You will need to apply your take home oil to your brows every day post treatment to ensure the hairs stay healthy otherwise they can become dry, brittle, and break/fall out.

Do you offer Microblading/cosmetic tattooing?

No and we don’t plan on it either BUT want this service and don’t know where to go or who to trust?— We recommend our clients to Megan from Cosmetic Craft Co. and Colleen from Color Theory.. both are amazing and located in West Chester!

Who do you recommend for Botox to help make my brows more even?

Skndustry— located on the main line in Paoli and Center City, Philadelphia. Be sure to say we recommended you when booking!